Terms & Conditions

Welcome to Thosak.com (“we”, “our”, “us”). By accessing and using our website Thosak.com (“Site”), you agree to comply with and be bound by the following Terms and Conditions (“Terms”). Please read these Terms carefully before using our Site. You must be at least 18 years old to use this Site. If you are less than 18 years then it will need supervision of parents or guardian.

You agree to use the Site for lawful purposes only and in accordance with these Terms.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion. Our Site offers a range of products and services for purchase. We make every effort to accurately display product information, prices, and availability. However, we do not guarantee the accuracy of such information.

Prices are subject to change without notice. We reserve the right to modify or discontinue products or services at any time.

Colors, size and images of products may vary from the actual items due to variations in display settings and photography. You agree to provide accurate and complete payment information when making a purchase on our Site.

We use secure third-party payment processors to process transactions. We do not store your payment information on our servers. We strive to process and ship orders in an immediate manner.
Delivery times may vary based on Customer availability, location and other factors beyond our control.

Currently, we are specifically working with the UAE region.

Shipping Process: Once the Order is placed and confirmed Order will ship from us within 12 to 24 hours.

Delivery Process: Once the order is processed we will ship it to our logistics partner and Logistics partner will deliver to the customer within 24 to 48 hours.

Any shipping and handling fees will be clearly communicated during the checkout process.

Shipping costs are based on a combination of the following:

  • Weight and dimensions of package.
  • Method of shipment such as Ground, Air, Ship etc.
  • Your shipping location from (city, state, country)

Costs can be considerably higher for international destinations. Generally, buyers pay additional costs such as duties, taxes, and customs clearance fees. For example, international rates may or may not include pickup and door-to-door delivery with customs clearance. An “extended area surcharge” may apply to buyers depending on their international locations.


You should always insure international shipments if the carrier does not provide automatic coverage. Check with the carrier for insurance regulations for each country, they may vary. Our Return and Refund Policy governs the terms and conditions for returning products and requesting refunds. Please refer to our separate Return & Refund Policy for detailed information.

Product Verification;
These additional terms and conditions are applicable in case you buy products sold on Thosak.com and third party vendors and/or re-sellers is not able to perform product as per commitment on product page then you can contact us with details and we will take care rest.

Cancellations by the Customer
In case we receive a cancellation notice and the order has not been processed / approved by us, we shall cancel the order and refund the entire amount.
In case we receive a cancellation notice and the order has been processed / approved by us, we have process with Vendors, then we will be not able to cancel orders that have already been processed and shipped out.
We have the full right to decide whether an order has been processed or not. The customer agrees not to dispute the decision made by Thosak.com team and accept Thosak.com decision regarding the cancellation.

On line paid by Credit Card
You agree, understand and confirm that the credit card details provided by you for availing of products or services on Thosak.com will be correct and accurate and you shall not use the credit card which is not lawfully owned by you.

As per credit card transaction, you must use your own credit card. You further agree and undertake to provide the correct and valid credit card details to
Thosak.com. Once we received approval from bank and payment gateway regulation then only we will process order.

If any fraud transaction or card or any other data used and if any liability to take then client / user will be fully responsible to bear the charges & other penalty. This kind of fraud verifications will be by company or management team or by law or by regulation or by court order. Thosak.com will not be liable for any credit card fraud. Thosak.com reserves the right to recover the cost of goods, other charges, lawyers’ fees and penalty of Aed:1,000,000/- ( one Million dirhams) will apply to the persons using the site fraudulently.
Thosak.com reserves the right to initiate legal proceedings against such persons for fraudulent use of the Site and any other unlawful acts or acts or omissions in breach of these terms and conditions. All content, trademarks, logos, and intellectual property on our Site are the property of Thosak.com or its respective owners. You are not permitted to use, reproduce, distribute, or modify any of these materials without explicit written consent. We do not warrant that the Site will be error-free, uninterrupted, or secure.

In no event shall thosak.com be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Site. You agree to indemnify and hold thosak.com harmless from any claims, damages, liabilities, and expenses arising from your use of the Site or violation of these Terms. These Terms shall be governed by and construed in accordance with the laws of Dubai / UAE, without regard to its conflict of law principles.

Copyright & Trademark
Thosak.com and its suppliers and licensors expressly reserve all intellectual property rights in all text, content, products, processes, programs, technology, content and other materials, which appear on this Site. Access to this Site does not confer and shall not be considered as conferring upon anyone any license under any of Thosak.com or any third party’s intellectual property rights. All rights are reserved to Thosak.com. You should not modify, distribute or re-post anything on this website for any purpose. The Thosak.com names and logos and all related product and service names, design marks and slogans are the trademarks or service marks of Thosak.com. Access to this Site does not authorize anyone to use any content, text, Model name, title or tags of each pages in any manner. Please note that items marked as “On Demand” will be ordered on your demand after payment. This will not guarantee the stock availability within our supplier and we will do our best to provide you the item as soon as possible. When you send emails to Thosak.com, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email or by posting notices on the Website. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. If the Promotion will be applied to relevant orders, such orders will be subject to our standard terms and conditions of purchase and product-specific terms and conditions of use.

If it is not clearly stated “Free Shipping” in the offer then shipping cost will be applied to any promotional offer.

If the promotion clearly stated a product or products to which the offer or discount is applied then it can be only claimed on that specific mentioned product or product range.

In the event of product cancellations, refunds will be given for the amount of the original purchase less the discount received.  The Discount applies to the base price and does not include additional attributes.  The Discount does not apply to additional modules, add-ons and third-party products.

Promotional offers may be revoked at any time without notice. We reserve the right to modify, update, or revise these Terms at any time. Changes will be effective upon posting to the Site. Continued use of the Site constitutes your acceptance of any such changes.

You may not use the Site for any of the following purposes:

  • Disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material.
  • Transmitting material that encourages conduct that constitutes a criminal offence results in civil liability or otherwise breaches any relevant laws, regulations or code of practice.
  • Gaining unauthorized access to other computer systems.
  • Interfering with any other person’s use or enjoyment of the Site.
  • Breaching any applicable laws.
  • Interfering or disrupting networks or web sites connected to the Site.
  • Copy content or image or any other Intellectual property from Thosak.com website
  • Making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.

This User Agreement shall be construed in accordance with the applicable laws of UAE. The Courts at Dubai shall have exclusive jurisdiction in any proceedings arising out of this agreement. Any dispute or difference either in interpretation or otherwise, of any terms of this User Agreement between the parties hereto, the same shall be referred to an independent arbitrator who will be appointed by Thosak.com   and his decision shall be final and binding on the parties hereto. The arbitration shall be held in Dubai. The laws of UAE shall be applicable in such aspects. Reviews, Feedback, Submissions

All reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted to Thosak.com on or by this Site or otherwise disclosed, submitted or in connection with your use of this Site (collectively, the “Comments”) shall be and remain Thosak.com property. Such disclosure, submission or Deals of any Comments shall constitute an assignment to Thosak.com of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments. Thus, Thosak.com owns exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. Thosak.com will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Thosak.com is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay you any compensation for any Comments; or (3) to respond to any Comments. You agree that any Comments submitted by you to the Site will not violate this policy or any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to the Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of “spam”. Thosak.com does not regularly review posted Comments, but does reserve the right (but not the obligation) to monitor and edit or remove any Comments submitted to the Site. You grant Thosak.com the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any Comments you submit. You are and shall remain solely responsible for the content of any Comments you make and you agree to indemnify Thosak.com and its affiliates for all claims resulting from any Comments you submit. Thosak.com and its affiliates take no responsibility and assume no liability for any Comments submitted by you or any third party. You agree to defend, indemnify and hold harmless Thosak.com, its employees, directors, officers, agents and their successors and assigns from and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney’s fees, caused by or arising out of claims based upon your actions or inactions, which may result in any loss or liability to Thosak.com or any third party including but not limited to breach of any warranties, representations or undertakings or in relation to the non-fulfillment of any of your obligations under this User Agreement or arising out of the your violation of any applicable laws, regulations including but not limited to Intellectual Property Rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights. This clause shall survive the expiry or termination of this User Agreement. If you have any questions about these Terms, please contact us at info@thosak.com.